Frequently Asked Questions

1. Can I make changes to my customization after placing an order?

Please contact us via email as soon as possible if you need to make changes to your order. We can accommodate changes as long as we have not started working on the order.

2. What is your return policy for customized products?

If you choose one of our own creations and designs (basically anything non-personalized), we will accept return of the product. For personalized products, we do not accept returns or exchanges unless the item is defective or damaged. If you encounter any issues with your order, please contact our team at kamtondesign@gmail.com, and we will be happy to assist you.

3. What are the available payment options?

We accept most major credit card as well as Shop Pay. You can also choose to pay using PayPal for added convenience and security. We currently do not accept American Express.

4. Do you offer any discounts for bulk or large orders?

Yes, we do offer discounts on bulk and large orders. Please reach out to us and let us know product name, desired quantity, and required customization options. We generally respond within 24h, in many cases the same day.

5. Is there a minimum order quantity for customized products?

We have no minimum for our products, customized or not :)

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. Please note that any customs fees or import duties are the responsibility of the customer.